Terms & Conditions


Terms & Conditions in short
  • By ordering any of our products, you agree to be bound by these terms & conditions.
  • By placing an order at SOTINE, you warrant that you are at least 18 years old or have a parent’s permission to buy from us.
  • All personal information you provide us with or that we obtain will be handled by SOTINE as responsible for the personal information.
  • Events outside SOTINE control shall be considered force majeure.
  • The price applicable is that set at the date on which you place your order.
  • Shipping costs and payment fees are recognized before confirming the purchase.
  • Card information is transmitted over secure SSL encryption and is not stored.
  • Please note that local charges may occur.
  • SOTINE reserves the right to amend any information without prior notice.
    Terms & Conditions
    This page contains the terms & conditions. Please read these terms & conditions carefully before ordering any products from us. You should understand that by ordering any of our products, you agree to be bound by these terms & conditions. By placing an order at SOTINE, you warrant that you are at least 18 years old (or have parents permission to buy from us) and accept these terms & conditions, which shall apply to all orders placed or to be placed at SOTINE for the sale and supply of any products. None of these terms & conditions affects your statutory rights. No other terms or changes to the terms & conditions shall be binding unless agreed in writing signed by us.

    Personal Information
    All personal information you provide us with or that we obtain will be handled by SOTINE as responsible for the personal information. The personal information you provide will be used to ensure deliveries to you, the credit assessment, to provide offers and information on our catalog to you. The information you provide is only available to SOTINE and will not be shared with other third parties. You have the right to inspect the information held about you. You always have the right to request SOTINE to delete or correct the information held about you. By accepting the Conditions of SOTINE, you agree to the above.

    Force Majeure
    Events outside SOTINE'S control, which is not reasonably foreseeable, shall be considered force majeure, meaning that SOTINE is released from SOTINE'S obligations to fulfill contractual agreements. Examples of such events are government action or omission, new or amended legislation, conflict, embargo, fire or flood, sabotage, accident, war, natural disasters, strikes or lack of delivery from suppliers. The force majeure also includes government decisions that affect the market negatively and products, for example, restrictions, warnings, ban, etc.

    Payment
    All products remain SOTINE property until full payment is made. The price applicable is that set at the date on which you place your order. Shipping costs and payment fees are recognized before confirming the purchase. If you are under 18 years old you must have parents permission to buy from SOTINE. All transfers conducted through SOTINE are handled and transacted through third party dedicated gateways to guarantee your protection. Card information is not stored and all card information is handled over SSL encryption. Please read the terms & conditions for the payment gateway chosen for the transaction, as they are responsible for the transactions made.

    Local Taxes
    Please note that local charges (sales tax, customs duty) may occur, depending on your region and local customs duties. These charges are at the customer’s own expense.

    Cookies
    SOTINE uses cookies according to the new Electronic Communications Act, which came into force on 25 July 2003. A cookie is a small text file stored on your computer that contains information that helps the website to identify and track the visitor. Cookies do no harm to your computer, consist only of text, cannot contain viruses and occupy virtually no space on your hard drive. There are two types of cookies: "Session Cookies" and cookies that are saved permanently on your computer. The first type of cookie commonly used is "Session Cookies". During the time you visit the website, our web server assigns your browser a unique identifier string so as not to confuse you with other visitors. A "Session Cookie" is never stored permanently on your computer and disappears when you close your browser. To use Vasuma without troubles you need to have cookies enabled.
    The second type of cookie saves a file permanently on your computer. This type of cookie is used to track how visitors move around on the website. This is only used to offer visitors better services and support. The text files can be deleted. On SOTINE we use this type of cookie to keep track of your shopping cart and to keep statistics of our visitors. The information stored on your computer is only a unique number, without any connection to personal information.

    Additional Information
    SOTINE reserves the right to amend any information, including but not limited to prices, technical specifications, terms of purchase and product offerings without prior notice. At the event of when a product is sold out, SOTINE has the right to cancel the order and refund any amount paid in the best way. SOTINE shall also notify the customer of equivalent replacement products if available.
    For all enquiries: Contact

    Return policy
    You are entitled to an exchange or refund within 14 days of your purchase. Please note that the product must be returned unused, in original packaging including all tags. In case of refund neither the original shipping cost nor the return shipping cost will be repaid. You can find the return address under Contact.